Common SIF Questions/Errors | PowerSchool SIS Compliance

Below is a listing of commonly asked questions/errors when publishing data to Connect.

Q: Is there a specific version of state reporting that is needed for SIF?

A: Yes, you will need to maintain a regular upgrade of state reporting to ensure you have the latest data changes for SIF. When raising a support case, you will be asked to upgrade to ensure your environment is in an optimal state. The most current release of state reporting is advised.

Q: Do I have to publish daily/weekly/etc.?

A: No, the process is configured to automatically send data when an update has been made to a data element that is being sent to Connect. The profile has a “Data Changes” parameter that is turned on by default to allow this feature. MEDEMS also pulls data from the SIS as needed.

Q: How can I verify what data is being sent?

A: The json data that is being sent can be viewed at the student level by selecting “Data Exchange > Published > Select the desired resource” or on the SIF Dashboard by selecting the resource and then “View Published”. For more information on how to navigate the Dashboard, view the Configuration and Dashboard Overview video in the Maine State Reporting folder in PowerSchool Community.

Error Message	Action	Support Case?
Failed Test Connection	Re-enter the credentials provided for your SAU into their respective fields to ensure the correct values are stored. 1. Environment 2. Key 3. Secret Once a successful test connection message is received, save then close the window. Confirm that the LEA shows an “Active” status on the main profile page, then Save again. If assistance is needed, open a case with Support.	As needed.
Publishing ERROR 500 ERROR Code: 500 ERROR Message: Error in AsyncPlubishTransaction. Error: Problem with writing the data, class java.lang.String, ContentType: application/json 500 Error in AsyncPlubishTransaction. Error: Problem with writing the data, class java.lang.String, ContentType: application/json 500 An unexpected error occurred on the server.	This is an issue with data being received by Connect. Troubleshooting: Navigate to System Management > Data Exchange > General Setup. Click on configure Clear out the Environment, Key, Secret values for the LEA configuration and save. Re-Enter the values in their respective fields and Test Connection. After a successful test connection, save, then close the configuration window. Save the profile page to store the updated LEA configuration. If the above issues do not resolve, open a ticket with MEDEMS for further investigation.	As needed.
Data Validation Messages in Connect	These validations are created by MEDEMS to address missing/invalid data that has been received via publishing. PS SIF is working without error. Open a ticket with MEDEMS to isolate the cause of the validation. If advised by MEDEMS, navigate to the data entry point under review and verify the data that has been entered in PowerSchool. If the data value is accurate, open a case with Support for further assistance.	Possibly
LEA NOT ENABLED	View the Profile and confirm that LEA status shows “Active” and not Enabled. If it is not active, there is an error with the configuration.	Yes. Confirm Environment, Key, Secret are correct prior to creating case.