Below is a listing of commonly asked questions/errors when publishing data to Connect.
Q: Is there a specific version of state reporting that is needed for SIF?
A: Yes, you will need to maintain a regular upgrade of state reporting to ensure you have the latest data changes for SIF. When raising a support case, you will be asked to upgrade to ensure your environment is in an optimal state. The most current release of state reporting is advised.
Q: Do I have to publish daily/weekly/etc.?
A: For the Student Participation Object, a republish is currently required. All other objects are configured to automatically send data when an update has been made to a data element that is being sent to Connect. The profile has a “Data Changes” parameter that is turned on by default to allow this feature. This process takes approximately 3-5 minutes to begin. MEDEMS can also pull data from the SIS if needed.
Q: How can I verify what data is being sent from PowerSchool?
A: The json data that is being sent can be viewed at the student level by selecting “Data Exchange > Published > Select the desired resource” or on the SIF Dashboard by selecting the resource and then “View Published”. For more information on how to navigate the Dashboard, view the Configuration and Dashboard Overview video in the Maine State Reporting folder in PowerSchool Community.
Q: What if there are student missing from publishing?
A: Students with an entry date and exit date of the same value are not included for publishing. Enrollment of at least 1 day must be established for publishing. Students that are excluded from state reporting are also not published. Students displaying a data object on their Data Exchange page with a status of Published have been sent to Connect. All data is sent as raw data and visible in the corresponding object in Connect.
Q: How do I publish students in my District that are taking a remote CTE course?
A: Students with an enrollment in their regular school must have the vocational school student indicator set along with a valid published school at the student level. This will trigger a second School Enrollment record with the schoolrefid that matches the CTE school. This record will be visible on the Data Exchange dashboard for the student. MEDMS will process the raw data that is sent in both enrollment records as needed.
Q: How do I delete a record from SIF?
A: The student Data Exchange dashboard provides users with the ability to remove, republish, or view any data object that has been previously published. To access, select the student and then click on Data Exchange > Publishing.
Q: How do I exclude a pre-registered student from publishing?
A: If a student with a future date is published that needs to be removed from Connect, that student can a) have the objects deleted from their Data Exchange Dashboard by clicking on the 'x' icon or b) marked as exclude from State Reporting on the Compliance > Student Personal page. This will remove all published records. Note: A future update will be made to remove this manual step.
PowerSchool Error Messages:
|
Error Message |
Action |
Support Case? |
|---|---|---|
|
Failed Test Connection > Test Connection, and received the following error:
|
Re-enter the credentials provided for your SAU into their respective fields to ensure the correct values are stored. 1. Environment 2. Key 3. Secret Once a successful test connection message is received, save then close the window. Confirm that the LEA shows an “Active” status on the main profile page, then Save again. If assistance is needed, open a case with Support. |
As needed for assistance. All three fields on the Configuration page (Environment, Authentication Key, and Authentication Secret) are provided by ODS. Contact MEDEMS to confirm that you have received the values required for each field. |
|
Publishing ERROR 500 ERROR Code: 500
500 Error in AsyncPlubishTransaction. Error: Problem with writing the data, class java.lang.String, ContentType: application/json 500 An unexpected error occurred on the server. |
This is an issue with data being received by Connect. Troubleshooting:
If the above issues do not resolve, open a ticket with MEDEMS for further investigation. |
As needed. |
|
Data Validation Messages in Connect |
These validations are created by MEDEMS to address missing/invalid data that has been received via publishing. PS SIF is working without error. Open a ticket with MEDEMS to isolate the cause of the validation. If advised by MEDEMS, navigate to the data entry point under review and verify the data that has been entered in PowerSchool. If the data value is accurate, open a case with Support for further assistance. |
Possibly |
|
LEA NOT ENABLED |
View the Profile and confirm that LEA status shows “Active” and not Enabled. If it is not active, there is an error with the configuration. |
Yes. Confirm Environment, Key, Secret are correct prior to creating case. |
|
Incorrect District/School Organization ID on Student Enrollment |
The dashboard at the student level shows an incorrect orgid/school id value when published. This is caused due to a configuration change at the district/school level where a single district was moved to a Sub-District setup after data has been published. |
Yes. This will require a data refresh on the state side as well as a clearing in PowerSchool to resend all data. |