Skip to main content
Skip table of contents

Troubleshooting Data Available Sync Failures

The following issues can occur with Data Available Synchronization failures to PASI Core.


Probable Cause


Data Available Sync runs for short period before a Socket Error is encountered.

Web service request is sent to PASI but no response is received until socket times out. This normally occurs in Server Array configurations with Load Balancer.

Check the Firewall setup. The firewall must be configured such that outgoing and incoming traffic to the internet must be from the same gateway.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.