The Digital Certificate Manager provides the following error message when the Alberta Client Certificate fails to import into the Key Store.
|
Message/Problem |
Probable Cause |
Solution |
|---|---|---|
|
The certificate must be in PKCS12 or PEM Format.
|
The Java Cryptography Extension (JCE) Unlimited Strength Jurisdiction Policy Files required to import the certificate are not installed correctly. |
Repeat the steps in the Install Java Cryptography Extension (JCE) section, and restart PowerSchool/PowerTeacher services. |
|
The certificate password is typed incorrectly. Ensure that you are using simple password. |
Export the Alberta Client Certificate Key using a simple password and try again. |